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How are your prices so low?
storeofdress.com is able to offer our featured collections online 30% - 40% off retail prices for 2 key reasons. First, the dresses in storeofdress.com are the produced by our own factory.
Secondly, we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
What is the customer made dress?
Almost every bridal dress has the "customer made" option of the size, which means the dress will be done according to your measurements. If you choose this option, you will accept our email asking for the measurements as soon as you sumbit the order .
Of course, storeofdress.com almost acccept the other personal design,about this you can visit "Custom Made Dresses".
What is the delivery time for orders?
The Orders with this category normally take 5 - 8 weeks for delivery to your location but delivery is dependent on the manufacturer's schedule. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change.
What is a Rush order?
storeofdress.com offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order.
Delivery for Rush orders is approximately 3 - 5 weeks dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the style of the dress and you must
Contact Us as soon as you place the order then we will tell you the rush fee.
When should I order?
Normal orders take 5 - 8 weeks for delivery from the storeofdress.com to your location. Rush delivery orders are shipped from our location within 3 - 5 weeks of the purchase depending on availability.
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.
What is your return policy?
We offer returns on any of our standard size wedding gowns. We will accept returns on wedding gowns in perfect, brand new condition (no smoke scents, no makeup stains, dirt, no alterations). Custom order gowns (make it in your own size or demands) are not returnable . Absolutely no returns will be accepted after the 7 days inspection period. Shipping fees and return shipping charges are non-refundable. No exceptions! Please refer Return & Refund Policy to get more information .
How can I see a swatch of the color I'm interested in before I order?
storeofdress.com provide swatch cards online only. We do not have swatches available to send out to customers. Please note that colors can appear differently on-site since computer monitors do vary.
How do I order?
We offer two convenient ways to order: online, and Email. Orders can be placed on our website using our secure online order form which allows you to make your payment online.
Orders may be placed via email: order@storeofdress.com .
Can I place my order over the phone?
We do not accept phone orders. We require all orders in writing to avoid errors. How do I pay?
Please refer: Payment Information .
Is there a charge for sales tax?
There is no charge for sales tax on all orders.
How do I decide what size to order?
Please refer: Size & Measurements and choose the suitable size. If all the size is not suitable for you, you can choose the "Customer Made", we will contact you and do the dress according to your measurements.
Can I order fabric?
We accept fabric orders in additional to a dress order. The minimum amount to order is 1 yard after, which you may order full yards. To place a fabric order, please
Contact Us for pricing and order instructions.
Please be aware that fabric orders are not cut at the same time as the dress order and may be cut from a different bolt of material, which can result in dye lot variation.
How will I be notified of my order status?
We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.
The first email is sent immediately after an order is submitted to confirm your order is in our system. The next email is sent 1 - 3 business days thereafter to confirm your order has been placed and will include the estimated shipping of your order to your location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.
What if my payment is declined?
Orders are not processed if the payment is declined. It is the customer's responsibility to
Contact Us if their payment is declined. We will then verify the payment status and instruct our customer to resubmit the order.
How can I check the status of my order?
We notify our customers by email at various points of the ordering process. We suggest referring to these emails first regarding your order status. If you need additional information, we welcome you to
Contact Us .
Why can't I get an exact shipping date instead of an estimated shipping date?
Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are tentative and subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn provide to our customers.
Do you ship my location?
We ship Worldwide! Orders are sent via the China Post Office Global Express Mail. Refer Shipping Information. It does not cover any customs or duty charges a country may impose on the receiver of the package.
How long is shipping from your location to me?
We will use the EMS shipping method. Orders shipping from our location normally take 3 - 10 Shipping days. This may vary according to the China Post Office's schedule. Note delivery may run faster than these time frames and the customer will be notified by the email shipping confirmation.
Information about shipping, please refer:
Shipping Information .
Do you offer further discounts?
If you order more than $10,000 one time, please
Contact Us.
What if I don't see the designer I'm interested in?
Please visit
Custom Made Dresses, where we can tell you how to order an dress that do not on storeofdress.com .
Can I receive a swatch?
Yes, but you should pay the swatch price and shipping fee.Please
Contact Us .
Can I have a picture of the gown?
The available pictures are as posted on our website. We do not have additional pictures to send out to customers. If you want confirm the photos of your order dress, please
Contact Us and this will need pay $12.00 as handling charge.
Are these used dresses?
All gowns and products we offer are new. We do not accept or offer resale items.
How do I contact Customer Service?
Please email sales@storeofdress.com .
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